Sacramento Auto Repair

Mon - Fri: 7:30 AM - 5:00 PM

Now Servicing Teslas
and European Vehicles!

5

They did more than what the Subaru dealership we went to did. They actually investigated the problem and fixed it…. at a reasonable price! Thank you guys, the Outback is running better than before.

Thank you so much for your kind words, Neeroy. We really appreciate you taking the time out to share your experience with us. Cheers, Sacramento Specialty Automotive

- Sacramento Specialty Automotive
5

Sara and the team provide excellent service and a great job on my 2006 Subaru Forester. Thanks again, Mike

Thank you so much for your kind words, Mike. We really appreciate you taking the time out to share your experience with us. Cheers, Sacramento Specialty Automotive

- Sacramento Specialty Automotive
1

My car was brought in for a commonly known Mazda issue on the Mazda 6 2014 touring. I had sent a link to the specific issue in question that included the exact problem and part needed. Regardless of me providing this information, I was billed a $200 fee for diagnosis. Come to find out, after diagnosis, it was the exact problem I sent them.Flash forward a week while I'm driving to work, and the car battery loses power and I have to get off the freeway to avoid an accident. I was able to re-start the car and make it to work, where it ultimately completely died. After calling the shop, they sent out a tow truck to get my car and return to the shop. I was under the impression that the shop would be covering this fee since it was clearly their fault. My car was now in worse shape than when I brought it in. Well, I was wrong and deceived by this shady company.The shop found that the battery was not secured in place with a part that was in my trunk from replacing the battery prior to me bringing the car into the shop the previous week. My car was specifically brought in for battery issues, yet they release my car to me without checking the battery is secured. If they had noticed this when it was in the week before, it could have been easily retrieved from my trunk. The shop ultimately made me pay $140 for towing and when questioning the issue, they blamed my fiance for leaving the part in the trunk, even though this was before I ever brought the car in for them to check.Do not bring your car here. They are not specialists as they claim if they can't even check if a battery is secure. I could have been in an accident on the freeway or worse due to their failure to check a basic part of a car. Also, do not have this place diagnose your car when you already know the issue. This is all a rip-off, and they should be ashamed for stealing people's money during these times. I will be disputing the charge with my credit card company, and will never be back to this deceitful place of business.Update: they also broke my hood latch and didn’t even tell me.As you can see in the reply below, they are acting like they’re trying to resolve the issue, but I called them and they had no intent on resolving the issue. Don’t believe the lies.

Hi Christopher, It does seem like there is some things are being misunderstood. Customers are always welcome to have us replace a part that is recommended from them. Of course we would not be responsible if that recommendation was not correct. We would never force any customer for a Diagnostic Fee on their vehicle. It is always highly recommended so we can ensure your problem is solved. It appears you had some issues with the start/ stop button not shutting the vehicle off at times, which was found to be the Shifter Lever Solenoid. As I know this may be frustrating as vehicles are at times, there is a process to determine that cause of your concern. This indeed takes time and special equipment to pinpoint the problem. We are a Family owned business that takes pride in what we can provide to our customers. We do hope that this situation can be resolved and fixed, as we do not like any of our customers unsatisfied.

- Sacramento Specialty Automotive
5

Very good work very positive people definitely are going to use Sacramento Specialty Auto from now on

Thank you so much for your kind words, Rowland. We really appreciate you taking the time out to share your experience with us. Cheers, Sacramento Specialty Automotive

- Sacramento Specialty Automotive
5

The folks at Sacramento Specialty Automotive are top notch in all aspects of their work. The customer service is very professional with excellent communication from start to finish and no attempt to up-sell anything. The techs are well trained and good at their jobs, very observant and capable. The facility is clean and comfortable throughout its entirety. I had nothing but the utmost confidence leaving my car with them and the work they do on it. Overall a great place to bring your car for service!

5

I had an excellent experience with every aspect of my interactions here. I’m new to Sacramento and needed to have some work done on a vehicle, but didn’t know where to take it. All the positive reviews led me here and I can guarantee I’ll be back. The online appointment request form was very helpful for being able to let them know exactly what I needed to have done before even talking to anyone. They were able to get me in within a few days from my initial contact on the exact day that worked best for me. When I arrived Chris met me and walked me through everything they were going to do and what the costs would be. He was very welcoming and is the kind of guy you can just tell is trustworthy. Throughout their initial inspection they kept me updated and even included pictures to help describe what needed to be done. They were able to complete repairs quickly and my car is now running great. Getting my car fixed in a new city was something I entered into with a bit of trepidation, but they really turned that around for me from the beginning and it was a truly positive experience. I highly recommend them!

Thank you so much for your kind words, Brad. We really appreciate you taking the time out to share your experience with us. Cheers, Sacramento Specialty Automotive

- Sacramento Specialty Automotive
5

This Is a great honest shop. They did a great reasonably priced oil change and inspection and showed me areas that needed fixing (with photos) with fair pricing. No pushy scare tactics, just clear and concise information.Will be back for sure. Thank you Chris and team!

Thank you so much for your kind words, Joel. We really appreciate you taking the time out to share your experience with us. Cheers, Sacramento Specialty Automotive

- Sacramento Specialty Automotive
5

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1

My car was brought in for a commonly known Mazda issue on the Mazda 6 2014 touring. I had sent a link to the specific issue in question that included the exact problem and part needed. Regardless of me providing this information, I was billed a $200 fee for diagnosis. Come to find out, after diagnosis, it was the exact problem I sent them. Flash forward a week while I'm driving to work, and the car battery loses power and I have to get off the freeway to avoid an accident. I was able to re-start the car and make it to work, where it ultimately completely died. After calling the shop, they sent out a tow truck to get my car and return to the shop. I was under the impression that the shop would be covering this fee since it was clearly their fault. My car was now in worse shape than when I brought it in. Well, I was wrong and deceived by this shady company. The shop found that the battery was not secured in place with a part that was in my trunk from replacing the battery prior to me bringing the car into the shop the previous week. My car was specifically brought in for battery issues, yet they release my car to me without checking the battery is secured. If they had noticed this when it was in the week before, it could have been easily retrieved from my trunk. The shop ultimately made me pay $140 for towing and when questioning the issue, they blamed my fiance for leaving the part in the trunk, even though this was before I ever brought the car in for them to check. Do not bring your car here. They are not specialists as they claim if they can't even check if a battery is secure. I could have been in an accident on the freeway or worse due to their failure to check a basic part of a car. Also, do not have this place diagnose your car when you already know the issue. This is all a rip-off, and they should be ashamed for stealing people's money during these times. I will be disputing the charge with my credit card company, and will never be back to this deceitful place of business.

5

The Service Manager, Sara, was very welcoming and extremely knowledgeable when it came to my car’s intake information; to communicating diagnostic results. She was very clear on what was most important and WHY. They were very busy but worked with me to get my vehicle into the shop as quickly as possible so that my car was safe to drive out of town by the time I needed to leave. They also got creative in how they got parts and actually sent a runner in-person to get the parts needed rather than ordering them to ensure my car was back to me before my trip out of town. They did all of this without me having to ask, and they did it happily. I would recommend them to anybody. The rest of the staff seems happy to be there and very professional. They also have a great mascot (their dog Bowser) that is very sweet and welcoming when you get there. He wags his tail a lot and enjoys petting. They offer a ton of servicing/repair options and make it an overall great experience to work with them. I just got my car back today, and this was the second time I’ve done business with them, and both times I received the same level of service which leads me to believe they are consistent with the way they run their business. I already have an appointment with them set in a few months to get some more work done. Thank you Specialty Auto!