Sacramento Auto Repair

I like the place. It is very near my place. It is kind of pricey but Scott gave me some discount. I would have given you a five star but the supposedly one day service took 3 days. I know it is not your fault because the tires need to be ordered and it did not come on time but at least had given me a heads up so I can rent a car and plan my day accordingly.

I dropped my car off on Tuesday morning. Kristy called me Tuesday afternoon and stated that they were short workers and she would have an diagnosis and estimate later in the day, which I really appreciate. However , Kristy never called on Tuesday.On Wednesday afternoon I called and John answered. I explained to him that I was calling about my car and he told me that Kristy would call me back. By 3:30pm I did not hear from Kristy.I was concerned so I stopped by the shop. Kristy was not there. John greeted me and went on to explain that Kristy was going to call but she had to leave. John then explains to me they were slammed with work and that he would have my car ready tomorrow.Why couldn’t he have told me this on the phone when I called?Why would I leave my car with a shop that is trying to complete more repairs then they can handle.!John was a real duche bag. Very rude and could careless about communication with the customer.John,You should consider working on your customer service skills. Being mean and rude is a reflection of what you thought of me. It must be easy to be mean and rude to someone when you think less of them..

Great experience getting my car maintained for its manufacturer routine maintenance. They explain all of their work before, during, and after. I recommend!

This was my first time here so of course I was skeptical and I'm used to taking my car to a different shop. I want to start by saying I will be coming to this shop from now on. I love how they do there invoices. They are very detailed and organized. Which is important because I want to know what I'm paying for. When they ran the diagnostic on my car they sent me this electronic inspection that tells me what they found wrong. I really like this feature because it gave me proof of what was going on with my car instead of verbally telling me. They also had no problem with giving me a ride home when I dropped my car off to them. Krissy gave superb customer service. She helped me when I was stressed with the grand total of the cost on my car and help me through the whole process of providing me with a price that was within my budget. She gave excellent recommendations and explained everything. This made me feel safe and I didn't feel like I was getting ripped off, which is a great feeling to have when you're trying out a automotive shop. I feel very secure with my decision of making this my new automotive shop when I need car maintenance. Thank you so much Krissy!

Well I could write a whole page about there lack of detail , There lack of being a pro!!.How they don't finish the work order.and how they just ASSUMED stuff works and check ok!!!but basically the 45 point inspections is not done professionally.or with any real testing.As I had multiple stuff that has not worked in a while yet they say they tested and marked ok.¿¿I was highly disappointed,I tried to discuss this with them and I got well that's free.!!!!!OK so since it's free it doesn't matter if its true!!!!! Wow and thats a professional shop they claim .for the money it's def not worth going to have something trouble shot.or anything that requires skill and good management. Go to the dealer .

I have been bringing both of my cars here for servicing for a number of years. They are located close to my job and also close to my home which is a bonus. They have wonderful customer service and have been quick to answer any questions that i may have had. My experiences have been professional and pleasent.

This company really puts forth the effort to provide customer satisfaction and to get the customers car back on the road again. Everyone there works very hard to get the job done and they also guarantee and warranty their service and parts and they are very very professional and they stand by and behind their services and products. I’m so glad I found them now I can get my car repaired back to his optimum state highly recommend this company for anyone seeking good service repair for their vehicles call them and give them a try and see for yourself for they come highly recommended. And thank you Sacramento specialty automotive company for all your hard work and effort you really show how much you care and I appreciate that I can feel confident in the work being done correctly into the best of one’s ability please check out this company for yourself if you’re seeking a shop that will do your repairs in our certified capable professional ready and willing to assist you with any of your automotive needs .

It is always a pleasure to walk into Sacramento Specialty Auto. This visit was no different from my usual experience -- an efficient analysis of the issue with my A/C system and much personal attention and service along the way. They make sure that I understand the issue and the plan for a fix. By early afternoon they had obtained and installed a required part and I was able to drive away most pleased. The special treat for me was the return of the shop dog "Dozer" after an absence of three years. He welcomed me as an old friend and literally made my day. Thanks to everyone at SSA.