My car was brought in for a commonly known Mazda issue on the Mazda 6 2014 touring. I had sent a link to the specific issue in question that included the exact problem and part needed. Regardless of me providing this information, I was billed a $200 fee for diagnosis. Come to find out, after diagnosis, it was the exact problem I sent them.Flash forward a week while I'm driving to work, and the car battery loses power and I have to get off the freeway to avoid an accident. I was able to re-start the car and make it to work, where it ultimately completely died. After calling the shop, they sent out a tow truck to get my car and return to the shop. I was under the impression that the shop would be covering this fee since it was clearly their fault. My car was now in worse shape than when I brought it in. Well, I was wrong and deceived by this shady company.The shop found that the battery was not secured in place with a part that was in my trunk from replacing the battery prior to me bringing the car into the shop the previous week. My car was specifically brought in for battery issues, yet they release my car to me without checking the battery is secured. If they had noticed this when it was in the week before, it could have been easily retrieved from my trunk. The shop ultimately made me pay $140 for towing and when questioning the issue, they blamed my fiance for leaving the part in the trunk, even though this was before I ever brought the car in for them to check.Do not bring your car here. They are not specialists as they claim if they can't even check if a battery is secure. I could have been in an accident on the freeway or worse due to their failure to check a basic part of a car. Also, do not have this place diagnose your car when you already know the issue. This is all a rip-off, and they should be ashamed for stealing people's money during these times. I will be disputing the charge with my credit card company, and will never be back to this deceitful place of business.Update: they also broke my hood latch and didn’t even tell me.As you can see in the reply below, they are acting like they’re trying to resolve the issue, but I called them and they had no intent on resolving the issue. Don’t believe the lies.
Hi Christopher, It does seem like there is some things are being misunderstood. Customers are always welcome to have us replace a part that is recommended from them. Of course we would not be responsible if that recommendation was not correct. We would never force any customer for a Diagnostic Fee on their vehicle. It is always highly recommended so we can ensure your problem is solved. It appears you had some issues with the start/ stop button not shutting the vehicle off at times, which was found to be the Shifter Lever Solenoid. As I know this may be frustrating as vehicles are at times, there is a process to determine that cause of your concern. This indeed takes time and special equipment to pinpoint the problem. We are a Family owned business that takes pride in what we can provide to our customers. We do hope that this situation can be resolved and fixed, as we do not like any of our customers unsatisfied.
- Sacramento Specialty Automotive